Alterations & Return Policy
Dress Shirt Complimentary Alterations and Remakes
Custom shirts can be tricky, and getting everything perfect on your first try doesn’t always happen. Don’t worry though, we’re committed to doing what we can to help you get the perfect fitting dress shirt. If you don’t 100% love how your first shirt fits (or anything else about the shirt), we’re more than happy to provide a complimentary alteration or remake. We excel at making alterations and remakes quick and hassle-free.
Note: In addition to complimentary alterations, custom dress shirts can also be returned for store credit, refunds or exchanges, subject to the Return & Exchange policy below.
Complimentary Alteration and Remake Terms
- Alteration and remake requests must be initiated within 90 days of when you received your shirt.
- After an alteration request has been submitted it will take 2-3 weeks for you to receive your updated shirt.
- In order to request an alteration or remake, you must return your original shirt to the Proper Cloth showroom in New York.
- Customers are responsible for return shipping costs.
- Alterations and remakes are subject to fabric stock and availability. If a fabric is no longer in stock, an alternative of equal or lesser value may be selected.
- If your body changes significantly after receiving your shirt, we’re more than happy to help update your saved shirt size. However, beyond the complimentary first-shirt alteration, we are not responsible for altering or replacing Proper Cloth shirts to fit your changing body size.
- General info on how to request an alteration for a dress shirt
- I’ve already requested my alteration, how do I send the shirt back to you?
Return & Exchange Policy
If you’re not 100% satisfied with your order, you may return it for a full refund (within 90 days) or store credit (within 120 days).
Return & Exchange Policy Terms
- Shirts or other products must be returned within 90 days of when they were purchased to qualify for a full refund.
- Shirts or other products must be returned within 120 days of when they were purchased to qualify for store credit.
- In order to receive a refund or store credit, items must not be damaged, excessively worn or have been further altered.
- Refunds can only be issued to the original payment method.
- Processing time for refunds, store credit, and exchanges is 5-10 business days.
- Proper Cloth is not liable for returns that are lost in transit. Customers should keep record of tracking information to minimize confusion.
- Exchanges, and remakes are all subject to stock and fabric availability.
- Gift items can be exchanged or returned for store credit by the recipient with proof of purchase.
- Refunds for gifted items can only be issued to the original purchaser’s form of payment.
Special Notes for Customers outside the US, Canada & EU
- Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.
- Complimentary outbound shipping is provided for items returned for exchange and alterations for customers located outside of the US, Canada and EU, however, the customer is still responsible for any incurred customs fees or taxes.
The following terms specifically apply to customers in the following countries: Argentina, Australia, Brazil, China, Hong Kong, Japan, New Zealand, Norway, Philippines, Singapore, Switzerland, and Taiwan.