We’re here to help.

View All

FAQs

Send us a Message

Quick Links: Return Portal How to Return a Product Our Return Policy Non-US Returns
Quick Links: Track Your Order Can I get a custom product by X date? Rush Shipping (Not Available for Custom Items) More Shipping & Lead Time FAQs
Quick Links: How to Request a Remake Requesting Personal Advice For Custom Sizes How to Update My Custom Size Having a Garment Altered by Your Tailor Remake Requested - How to Return the Original
Quick Links: How to Create a Custom Size Update Your Smart Size Answers Understanding Standard Sizes and Fit Preferences Requesting Personal Advice For Custom Sizes How to Update My Custom Size
Quick Links: How to Modify a Custom Garment Design Our Shirt Collar Styles How to Add a Pocket to a Shirt Requests for New Design Options Difference between Size and Style Profiles
Quick Links: How to Request Fabric Samples Our Shirt Collar Styles Style Advice & Appointments How to Tell If a Product Will Be Restocked
Quick Links: How to Request Items on Hold How to Modify an Order More Outstanding Order Support FAQs
Quick Links: Book a Physical Showroom Appointment Book a Virtual Shopping Appointment More Showrooms & Appointments FAQs
Quick Links: How to Report a Potential Product Quality Issue How Proper Cloth Adjusts Shirt Dimensions for Shrinkage Accepted Sewing Tolerances for Proper Cloth Garments
Quick Links: Update your Account Details Update Your Email Subscription Preferences Reporting a Site Issue
Quick Links: Buy a Gift Card More Gift Card FAQs How to share your Wishlist/Custom Size
Quick Links: Is a product coming back in stock? How to Return a Product How to Request a Remake Garment Care Instructions All Frequently Asked Questions

Estimated Response Time: 12 hours

(646) 964-4221

Support Hours

Day Open Hours
Mon – Fri9:00A – 6:00P · EST
Sat – Sun10:00A – 6:00P · EST

Our office is in Soho, New York at 495 Broadway, 6th Floor, New York, NY 10012.

See our showroom locations.