Shipping FAQs

How long will it take for me to receive my order?

It will take anywhere from one to four weeks to receive your order, depending on what you’ve purchased. Below we break down our delivery times based on product.

  • Custom Shirts

    Standard finish and casual wash shirts generally take 12 to 14 days to produce and deliver. If your order contains a mix of standard finish or casual wash shirts and non-iron shirts, we will ship all of the shirts together and the delivery date for the entire order will reflect that of the non-iron shirts. In all cases, the promised delivery date range at checkout should be accurate (if not conservative).

    Washed Indigo shirts generally take several weeks longer to produce and deliver. If your order contains a mix of standard finish, casual wash, and/or non-iron shirts and washed indigo shirts we will display the delivery time of the washed indigo shirts at checkout. However, since the delay of the washed indigo shirts’ delivery is rather significant, we will not ship all of the shirts together. Rather, your standard finish, casual wash, and/or non-iron shirts will ship separately and arrive sooner than promised.

  • Casual Pants

    Casual pants generally take about two weeks or less to produce and deliver.

  • Tailored Clothing

    Tailored clothing, including suits, jackets, and dress pants, generally takes about four weeks to produce and deliver.

  • Stocked Products & Gift Certificates

    Stocked products such as outerwear, scarves, ties, and sweaters generally take about one week to deliver. Gift certificates take about one week to deliver, too.

  • Fabric Samples

    Fabric samples generally take about one week to deliver.

How will my order be shipped?

Depending on what you’ve purchased and the location to which we’re shipping your order, we will ship your order via DHL, FedEx, UPS, or USPS. Below we break down how we ship according to product.

  • Custom Shirts

    Custom dress shirts are made to order in Vietnam and ship directly to clients in the United States, Canada, European Union, Switzerland, Australia, New Zealand, China, Hong Kong, Japan, the Philippines, Singapore, and Taiwan via DHL, UPS, or FedEx. The courier we use will depend on the destination country and whether the order total is above or below $800. Most shirt orders shipping to the United States will ship via DHL. For clients in Argentina and Brazil we ship shirts from Vietnam to our headquarters in New York and then forward them on to their destinations via DHL or FedEx.

    If you place multiple orders for custom shirts on the same day with the same destination selected, we will try to combine these orders such that they ship together. This may change the courier used or delivery time.

  • Casual Pants

    Custom casual pants are made to order in Vietnam and ship directly to clients in the United States, Canada, European Union, Switzerland, Australia, New Zealand, China, Hong Kong, Japan, the Philippines, Singapore, and Taiwan via DHL, UPS, or FedEx. For clients in Argentina and Brazil we ship casual pants from Vietnam to our headquarters in New York and then forward them on to their destinations via DHL or FedEx.

    If you place multiple orders for casual pants on the same day with the same destination selected, we will make every effort to combine these orders such that they ship together. This may change the courier used or delivery time.

    If an order contains casual pants and shirts, we will make every effort to ship them in the same package, however they may ship separately.

  • Tailored Clothing

    Tailored clothing items, including suits, jackets, and dress pants, are made to order in Thailand and shipped first to our headquarters in New York where our team will make final preparations and send them on to you. Tailored clothing items are generally shipped via USPS to addresses in the United States and via FedEx to addresses in other countries.

  • Stocked Products & Gift Certificates

    Stocked products, including accessories, bags, outerwear, and sweaters, are generally shipped via USPS to addresses in the United States and via FedEx to addresses in other countries. Gift certificates also ship via USPS within the United States and via FedEx to other countries.

  • Fabric Samples

    Fabric samples are shipped via Standard Mail to all countries. Standard Mail shipments will not have tracking information. Deliveries outside of the United States may take up to three weeks to deliver.

What countries do you ship to?

We currently ship to over 40 countries. They are as follows:

  • United States
  • Canada
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom

Shipping to Hawaii, Puerto Rico & Guam

Good news for our friends in the islands! Orders shipping to Hawaii, Puerto Rico, and Guam are handled the same way as those shipping to the continental United States. That means they’ll be delivered with the same fast shipping times: shirts in 12 to 14 days, tailored clothing in about 4 weeks, and stocked products and fabric samples in about a week. Fun Fact: Our founder actually grew up on the island of Guam.

Can you ship to P.O. Box addresses?

Yes. However, note that orders shipping to United States P.O. Box addresses will have to first be delivered to our headquarters in New York. Then our team will re-ship them to your P.O. Box via USPS. This could add up to a week to the delivery time (on top of the estimated delivery window you receive when you place your order).

Can you ship to APO and FPO addresses?

Yes. No problem at all! Please note, however, that the promised delivery dates of shirt and casual pant orders will be pushed back by a few days.

Can I pick up my order in-store?

Yes. To arrange for in-store pickup, you just need to fill in our showroom address as your shipping address at checkout. We’ll send you an email notification when the package has been delivered to us. You can then drop by at your convenience to pick it up.

Fill in the address as follows:

[YOUR NAME]
c/o Proper Cloth
495 Broadway
6th Floor
New York, NY 10012

Please note that arranging for an in-store pickup will not waive any shipping charges, if applicable to your order.

Can I change my shipping address after I’ve placed an order?

Yes, you can! The best way to change your shipping address depends on your order’s current status. You can see the order status by signing in to your account and viewing your Order History page.

If your order status is “Payment complete, waiting to be processed” or “Order going into production shortly,” you can easily change the shipping address yourself right there from the Order Details page within your Order History. Just click "Modify Address" in the shipping section.

If your order status is “Order being cut and sewn” or “Order being prepared for shipment,” the best way to request an address change is to contact us via phone, email, or chat and let us know what the new address should be. We’ll take the necessary steps to change the address for you.

If your order status is “Order shipped” but the tracking number for the package shows that the package has not yet been delivered, then you should contact us right away to request the address change. In this case we’ll do the best we can to coordinate with the courier to change your address before it is delivered. A successful address change at this stage cannot be fully guaranteed though, and may cause a delay in your delivery.

If your order’s status is “Order shipped” and the tracking number shows the package has been delivered, then unfortunately it’s too late to change your shipping address. If you think your package was lost, definitely contact us and we’ll do our best to figure out what happened.

Can I shop in my local currency?

Proper Cloth currently supports the following currencies: US Dollars ($), Euros (€), British Pounds (£), Australian Dollars (A$), Canadian Dollars (C$), and Hong Kong Dollars (HK$). The currency with which you are able to make purchases is strictly based on the country to which your order is shipping to.

How do you handle European Union VAT (Value Added Tax)?

European Union 20% VAT is included in the price of each item on our site. This allows us to deliver shirts and other products directly to your door in Europe (saving you the trouble of having to pick them up from the post office and pay additional charges then). Click here for more information about VAT.

Will I have to pay import duties if I’m located outside the United States?

That depends on what you’re ordering and where you’re located.

For clients in Canada, import duties are automatically included in the price of shirts. For all other products (such as stocked products and tailored clothing) import duties are not included and you should expect to incur duties upon receipt.

For clients in the EU, import duties are included in the price of all orders.

For clients in Australia, for orders that amount to less than A$1000 will not incur duties. Orders greater than A$1000 will incur duties upon receipt in Australia.

For clients in other countries, duties are not included in the price of orders and you may incur duties upon receipt based on the particular rules of your country.

How do I request my packaged to be delivered without signature?

The method to request delivery without signature depends on your location and the courier used for your shipment.

  • USA

    For orders shipping via DHL, if you’ve provided your mobile phone number at checkout, you will receive a text message that allows you to customize your delivery preferences, arrange for delivery at a certain time, or waive the signature requirement when your tracking number is issued.

    If your order is shipping via FedEx, you can waive the signature requirement at the checkout step when you place your order. By default, custom dress shirts that ship via FedEx will require a signature upon delivery by default. If you opt to waive signature at checkout, we will reach out to your local FedEx dispatcher and ask that they release the package without the required signature shortly after it leaves our manufacturer.

    You can also manage your signature preferences in the Addresses section of your Account. Look for the text “Signature Requirement For Delivery Of Shirts To This Address (Learn More)” when you’re adding or modifying a shipping address.

  • European Union

    Orders that ship via FedEx to the EU will not have the option to waive signature automatically, however if you have a special case you can contact us and we can try to request a signature waiver on your behalf.

Note: A signature waiver request can never be 100% guaranteed. The courier’s driver ultimately must decide if the conditions of the address are secure enough to leave your package without signature. In the majority of cases a signature waiver request is honored exactly as planned.

Orders shipping via USPS will generally not require signature upon delivery.

Is it possible to rush a delivery?

Rush delivery is not available for custom dress shirts or custom casual pants. With other products, such as stocked products and tailored clothing, we have a little more flexibility. Contact us to make a rush request.

How do I track an existing order?

If you have already placed an order, you can check the status of the order by signing into your account and going to the Order History page. If your order has shipped, a link to the order’s tracking information will be included in the order details.