Shipping FAQs

How are custom dress shirts shipped?

Custom dress shirts are shipped directly to clients in the United States, Australia, Canada and the European Union via DHL, UPS, or FedEx. For clients in other countries we will first ship the shirts to our headquarters in New York and then forward them on to other countries.

How are other products shipped?

Jackets, ties, accessories and fabric samples are generally shipped via USPS to addresses in the United States, Canada and Australia, FedEx to addresses in the EU, and DHL to addresses in other countries.

What countries do you ship to?

We currently ship to over 40 countries.

  • United States
  • Canada
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom

Shipping to Hawaii, Puerto Rico & Guam

Good news for our friends in the islands! We’re now shipping custom shirts directly to Hawaii, Puerto Rico and Guam for a fast delivery time and the same shipping price as the continental United States. Please note, one small exception: packages over $800 retail value shipping to Hawaii, Guam and Puerto Rico will have a larger shipping charge and require extra time for delivery.

How can I shop in a different currency?

Proper Cloth currently supports the following currencies: US Dollars ($), Euros (€), British Pounds (£), Australian Dollars (A$), Canadian Dollars (C$) and Hong Kong Dollars (HK$). The currency you are able to make purchases with is strictly based on the country you are shipping to.

How do you handle European Union VAT (Value Added Tax)?

For orders shipping to the European Union, we will collect 20% VAT right at checkout. This allows us to deliver shirts and other products directly to your door, saving you any trouble of having to go to pick things up from the post office and pay additional charges then. Click here for more information.

How do I request delivery without the signature requirement?

By default, all custom dress shirts that ship via FedEx will require a signature upon delivery. It is possible to request delivery without signature. To do so, when adding or modifying your shipping address, look for the text “Signature Requirement For Delivery Of Shirts To This Address (Learn More)” and change your preference from the default (signature required) to “Signature not required” in the menu below.

For DHL shipments, you will receive a text message that allows you to customize your delivery preferences, arrange for delivery at a certain time, or waive the signature requirement when your tracking number is issued.

Is it possible to rush a delivery?

Rush delivery is not available for custom dress shirts. With other products such as ties, jackets and accessories we will have a little more flexibility. Contact us for special situations.

How do I track an existing order?

If you have already placed an order, you can check the status of the order by signing into your account and going to the order history page.