FAQs

Common Questions

Custom Shirts

How do I get started?

First, welcome to Proper Cloth. We specialize in custom dress shirts, suits, jackets and pants.

The first step would be to create a size using our Smart Size Quiz. We’ll use your answers and data from thousands of satisfied customers to generate custom dress shirt sizes in your account.

To order, you can browse our gallery of curated, pre-styled options and purchase them, made to order in your custom size (and style, just click ‘Customize Style’ to modify).

Or

You can use our Design-A-Shirt tool to create a custom designed shirt from scratch, selecting the fabric and all style details (collar, pocket, buttons, etc), before applying your custom size! We highly recommend only getting one shirt to start so we can lock down the Perfect Fit (Guaranteed!).

What’s the best way to create my first custom size?

If you’re new to Proper Cloth and are thinking about ordering your first custom dress shirt, you may find all the various size methods a bit confusing or daunting. Here is the general advice we give folks who are trying to figure out which size method is best for them.

You want to get started now: Smart Sizes Smart Sizes leverages complex algorithms based on thousands of other customers sizes and is incredibly accurate. Generally speaking, this size method will work much much better than just selecting a standard size based on collar size, sleeve length and type of fit. Click here to take the quiz.

You live in New York: Schedule an appointment If you live in New York and have the time to come by our showroom in SoHo then doing so can certainly produce the best fit for you in the first iteration. Our fit experts will take your measurements, have you try on a test shirt, and really work with you to determine exactly what fit you’re going for. Conveniently you’ll also be able to see the fabrics and styles in person. Schedule an appointment here.

You have a shirt that fits perfectly (or close): Measure a shirt If you have a shirt that fits exactly how you want (or very close) and are comfortable following our videos and using a measuring tape, then measuring a shirt you already have at home is a great way to create your first shirt size. Follow instructions here.

You have a shirt that fits, but don’t trust your ability to measure: Mail us a shirt to copy If you have a shirt that fits exactly how you want (or very close) and don’t mind mailing the shirt to us in New York, then we will be happy to have our experts measure your shirt for you. Your shirt will be returned to you when we are done. Tips for how to send in a shirt are here.

You’ve never had a shirt that fits right and you have a unique shape: Measure your Body If you don’t have a shirt that fits exactly how you want and are comfortable following our videos and having a friend help you out, then measuring your body at home is a great way to create your first shirt size. Follow instructions to measure your body here.

Regardless how you create your first size, we’re here to work with you. Our Perfect Fit Guarantee is unrivaled and we will do whatever we can to make sure you’re happy with your fit. Furthermore, our staff is trained to assist with alterations via the phone or email and we’ll ensure a smooth process to correcting your shirt size if your first try is not absolutely perfect.

Can I get my measurements taken in person?

If you’re local to New York, NY definitely! We’re located at:

495 Broadway (Soho), 6th Floor, New York, NY 10012

We recommend scheduling an appointment to minimize potential wait times.

If you’re not able to visit us in New York, no worries. The vast majority of our customers use our Smart Size algorithm to lock in their ideal custom shirt sizing.

Stay tuned, though. We are looking to expand our footprint and bring our showroom to a city near you in the future!

How long does it take to have a custom garment made?

It will take anywhere from two to four weeks to receive your order, depending on what you’ve purchased. Click here to see our delivery times based on product.

How do I request an alteration or remake?

We will gladly remake your first shirt for you, accounting for any size/style/fabric changes you see fit.

If you already know exactly what you would like to be adjusted, you can get the replacement shirt started by going to your Order History and selecting ‘Request Alteration’.

Be sure to make any size adjustments on Step 3 of the request, and any style/fabric modifications on Step 4. You can modify the shipping address on Step 5.

If you’re unsure of what exactly needs to be changed, reach out to our customer service team. We’ll get you taken care of from there.

Do you offer shirts with a different collar or cuff style? Can I add a pocket? Short sleeves? etc.

As a made-to-measure shirtmaker, we offer a wide variety of style features. Proper Cloth shirts can be styled with any of our 30+ different collar styles, 12 different cuff styles, and one of our 9 different pocket options can absolutely be added.

Short Sleeve shirts can be ordered by specifying as such under the Cuff/Sleeve section of the Design-A-Shirt tool.

Just click the 'Customize Style' button next to any of our pre-designed, photographed shirts to edit the design however you wish!

I bought multiple shirts on my first orders, yet I only received one. How do I get the others?

Sounds like you opted to try out our Test/Balance process, in which we send one shirt to test out the fit while the others remain on hold (balance). Assuming the fit of the first shirt is perfect, you can have the remainder of the order placed into production by going to your order history and selecting ‘Request Balance’. Feel free to reach out to our support team if you’d prefer that we complete the order on your behalf.

Why did my shirt not come with my preferred style details despite the fact that I ordered with my saved size?

Here at Proper Cloth, we make a distinction between size and style. Saved size profiles include the typical elements of the shirt that come to mind when you think of how the shirt fits (i.e. Sleeve Length, Chest Width, etc.). Style, on the other hand, refers to the accessory details of the shirt (i.e. Pocket, Button, Collar Styles).

To ensure your preferred style details are applied to each of your Proper Cloth orders, we recommend saving a style profile from your Proper Cloth account.

One other important note, all shirts found in our Shirt Gallery are pre-designed and will not come with your preferred style unless specified otherwise. To capture your saved style, we recommend shopping from either our Fabrics page or the Design-A-Shirt tool. If you need any assistance with this, we have service agents via phone, email, chat ready to help out.'

Do I have to send my first shirt back or are you making a new one?

While we do ask that you send your first shirt back, we will be making an entirely new shirt for you from scratch. At Proper Cloth, when we use the word "alteration" regarding custom shirts, we in fact mean a complimentary remake allowing for size, fabric, and style adjustments by request.

Where are your shirts made?

Our shirts are cut and sewn with our production team in Vietnam with fabrics sourced from all over the world (Italy, Japan, Portugal, Czech Republic, etc).

Our design team, business operations, and customer support are based in NYC.

Why do my new shirts fit differently from my old shirts if I used the same measurements?

It is not uncommon for shirts ordered some time apart to feel a bit different.

The main reason for this is shrinkage. Over time, as shirts are washed and worn, they will continue to shrink minimal amounts each wash. The shrinkage is subtle and gradual; resulting in almost unnoticeable changes.

When comparing a brand new shirt (ordered in the same size) to one that has been washed/worn for some time, the difference can be quite apparent.

Why are my chest, midsection, and sleeve widths dimensions off from the measurements I took?

There is a difference between body measurements and shirt dimensions.

The Chest, Midsection, and Sleeve widths reflected in the shirt sizing are denoted as if the shirt was laying flat. Essentially they are half of the actual circumference.

These width dimensions can be arrived upon by taking the body measurement (chest, waist, bicep around), adding some room for comfort (3.5” - 5.5” depending on how close to the body you’d like the shirt to fit), and then dividing by two.

So, say your chest around measures 42”. If you are looking for a pretty slim fit, we’ll add ~4” to that measurement and then divide by two. A good chest width for you would be right around 23” (i.e. 46”/2).

Can I add notes to my order for customization options not listed on the site?

Although we are a made-to-measure shirtmaker with a wide variety of size/style/fabric offerings, we are not a fully bespoke clothier. As such, we do not have the ability to accommodate custom options beyond what is offered on the site.

We welcome any requests you may have, though, as we are always looking to expand our possible offerings. Shoot a message over to our customer experience team with any and all ideas you may have.

I bought a couple shirts and need alterations. The site will only let me request an alteration for one. How do I request adjustments for multiple shirts?

As our Perfect Fit Guarantee assures, if your first shirt isn’t perfect, we’ll remake it - free of charge.

If your first order contains more than just one shirt, those are absolutely included within the guarantee.

We generally recommend starting out by remaking just one shirt to ensure the size/style/changes fully resolve whatever the issue may be.

As soon as the replacement shirt is approved, we will move forward with the remaining shirts after they are returned to our showroom in NYC, per our Return & Exchange Policy.

Do you offer Gift Certificates?

We do. Visit our Gift Certificate page to purchase physical or digital certificates.

Tailored Clothing

What is Tailored Clothing?

Tailored Clothing is our term for non-shirt custom garments like Suits, Jackets, Pants and Tuxedos.

I have a custom shirt size already, can you use that create my first suit/jacket/pant size?

It is difficult to predict suit/jacket/pant sizing from shirt dimensions alone as the pattern, range of motion requirements, along with fit preferences, vary between the different garment types.

To create your first suit/jacket/pant size, we recommend updating your Smart Size quiz answers.

We’ll use this data to generate a custom size based on your inputs with the same proven algorithm used to produce the majority of our custom shirt customers sizes!

I like this suit/jacket/pant/tuxedo as pictured, but wish I could change the style a bit. Are your Tailored Clothing products customizable?

Absolutely! From the product page, simply click the ‘Customize’ button next to the size selection.

From there, you’ll be able to change lapel shape, construction style, buttons, jacket vents, lining, cuff/hem style, tuxedo styling and other options!

I just received my first suit/jacket/pant and need some alterations. How do I get help?

We can definitely assist with alterations in a few different ways.

  • Have the garment adjusted by your own local tailor. Send us a photo of the receipt and we’ll provide you with store credit or a refund (up to $125 for a suit, $75 for a jacket and $50 for trousers).
  • Work with our team to determine what changes need to be made, and have Proper Cloth alter the garment for you or remake it in a new size.
  • Return the tailored clothing to us and have it remade in a different standard size. (For example, if you ordered a 40 Regular Slim Fit, we could remake it in a 41 Regular Slim Fit.)
  • Return the tailored clothing to us for a full refund.

Shipping

What countries do you ship to?

We currently ship to over 40 countries. Check out our Shipping/Delivery guide for a full list.

Do you offer rush delivery?

Rush delivery is not available for custom made products. With ready-to-wear and stocked products, we have a little more flexibility.

More details on our Shipping services here.

How do I track an existing order?

If you have already placed an order, you can check the status of the order by signing into your account and going to the Order History page. If your order has shipped, a link to the order’s tracking information will be included in the order details.

Can I pick up my order in-store?

Yes. To arrange for in-store pickup, you just need to fill in our showroom address as your shipping address at checkout. We’ll send you an email notification when the package has been delivered to us. You can then drop by at your convenience to pick it up.

Fill in the address as follows:

[YOUR NAME] c/o Proper Cloth 495 Broadway 6th Floor New York, NY 10012

Please note that arranging for an in-store pickup will not waive any shipping charges, if applicable to your order.

Can you ship to P.O. Box addresses?

Yes. However, note that orders shipping to United States P.O. Box addresses will have to first be delivered to our headquarters in New York. Then our team will re-ship them to your P.O. Box via USPS. This could add up to a week to the delivery time (on top of the estimated delivery window you receive when you place your order).

Can you ship to APO and FPO addresses?

Yes. No problem at all! Please note, however, that the promised delivery dates of shirt and casual pant orders will be pushed back by a few days.

Still have questions? Get in touch