Proper Cloth Careers

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Here at Proper Cloth, we’re always working toward the Perfect Fit. From our shirts, to our tech, to our customer service - we want to be the best in the business. Having the most fun while doing it is an added perk! Do you think you’d be a perfect fit on our team? Come work with us in our sunny Soho loft!

Our Values  🎯

We value collaboration, honesty, empathy, and excellence for excellence’s sake. No task is too small or too big, and if we’re going to do something, we want to do it to the highest possible standard. Above all, we treat everyone with respect, and everyone's big ideas are encouraged. If this sounds like you, you’ll fit in great here.

Career Development  💪

We are serious about everyone's personal and professional growth. Not only do we give our people the opportunities to build new skillsets, we give them the tools as well. From lunch-and-learn trainings, to one-on-one coaching sessions, we know that our people are our greatest asset and are proud to invest our time and resources into taking them to the next level.

We Have Fun  🎉

We like to work hard! And we reward hard work with some of the best perks around: Catered lunches, a stocked kitchen, cold brew and kombucha on tap, a clothing allowance (shirts, shirts, and more shirts!), monthly team outings, full health benefits, and competitive PTO. Oh, and did we mention? We’re a dog-friendly office!

Equal Opportunity Employer  ⚖️

This should go without saying, but to be absolutely clear, we are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We are committed to hiring the best people regardless of gender, sexual orientation, age, race, color, religion, disability, Veteran status, marital status, gender identity, and citizenship.

Our Positions

Engineering Team

From the beginning, great engineering has been core to Proper Cloth. Our ecommerce platform is built from the ground up to support totally custom, made-to-order clothing. We also build tools to automate and streamline business operations, and to analyze data for smarter decision-making. We're a small, core team building and continuously releasing new features and updates every day. We’re looking for extremely capable engineers that bring new expertise and ideas to the table.

Many ecommerce platforms exist. What makes Proper Cloth’s unique is that it’s built from the ground up to support totally custom, made-to-order clothing. It’s this element of custom that makes what we’re building so powerful: we can quite literally produce a shirt in any style and any size. Quickly and cost effectively. Perfect fit becomes a reality and user experiences become truly personalized. Through it all we generate and collect data about fit and style preferences that other ecommerce companies can only dream of. We’ve only just begun to scratch the surface of what’s possible.

With so many options, custom clothing can easily become overwhelming. It takes an intuitive, multi-layered front-end design to keep it simple and user friendly for novices, yet flexible for experts. Complex, data powered algorithms make custom sizing a snap. Sophisticated business process flows enable customers to help themselves without assistance. Powerful backend systems keep our operations team lean. Extensive use of data analytics and optimization help us continuously refine and improve our marketing, user experience and even physical products.

Some of the features and tools we’ve built include:

  • Custom shirt configurator
  • Custom size prediction algorithms
  • Wishlist management
  • Custom size management
  • Custom shopping cart and checkout
  • Custom CRM and CMS
  • Order management tools
  • Fraud detection
  • Business analytics tools
  • Continuous feedback systems

Some of the technologies we currently leverage include:

  • Object oriented PHP with ADOdb abstraction layer
  • MySQL
  • Linux based server admin
  • GitHub
  • AWS
  • Stripe and Paypal payment processing
  • LESS CSS Framework
  • Node, jQuery, Vue.js

Senior Engineering Manager

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Position: Senior Engineering Manager

We’re looking for an experienced, technical leader to join our team to help us improve and scale our custom ecommerce platform.

This is a “player-coach” role, where you will spend time developing code yourself, monitoring/coaching other developer’s work, and helping to hire new developers.

You’ll be working on a wide range of projects, from customer facing features, to tools used for internal operations, to underlying infrastructure updates.

As a technical leader, you will be responsible for determining how new features are implemented - the architecture, structure, libraries, database design and more. In some cases the product team will have input on implementation, but ultimately you’ll have the responsibility to ensure things are implemented with the best approach.

You’ll also play a critical role in the management of our engineering team, leading code reviews, coaching developers, developing internal development standards, and advising on new developer hires.

This is a full-time position and can be based in New York or remotely. This position reports to the CEO.

Required Technical Experience & Characteristics

Technical:

  • Experience playing an engineering leadership role
  • Experience developing for websites used by millions of users
  • 5+ years experience PHP
  • 5+ years experience with JS (jQuery/VueJS)
  • Expert in relational databases (SQL) and optimizing queries for handling large requests
  • Experience working with third party APIs, such as Stripe, Paypal, SendGrid
  • Experience developing custom SOAP and REST APIs
  • Expert in LAMP
  • Expertise with popular AWS services
  • Passionate and up to date on the latest web technologies, tools and techniques

Characteristics:

  • High intelligence
  • Speed and efficiency
  • Great communication skills
  • Positive outlook, growth mindset
  • Hard work
  • Attention to detail
  • Striving for greatness
  • Respectful, humble
  • Able to hire excellent developers
  • Able to develop and coach great developers

Other Desired Technical Experience:

  • Specifically experience working on an ecommerce site used by millions of users
  • Experience with Redis or MongoDB
  • Experience with Docker or a container-based architecture
  • Experience with Node
  • Node NPM manager
  • Experience with task runners (Webpack/Gulp/Grunt)
  • Experience with CSS pre/post-processing (SCSS, LESS, PostCSS)
  • Expert with Git and agile devops experience
  • Experience making complex back-end architecture design choices
  • Experience building APIs and microservices
  • Experience with Composer

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More About Technology at Proper Cloth

The Team

Our development team (currently) consists of 5 people:

  • 1 senior full-stack developer
  • 1 mid-level back-end engineer
  • 1 front end designer/developer
  • 1 product manager
  • 1 senior QA engineer
Our Technology Stack

Proper Cloth leverages a fully custom e-commerce platform that we’ve developed in house and evolved since our beginning in 2008. Within this, here are some of the technologies we leverage:

Backend:

  • PHP
  • MySQL, Redis
  • AWS, S3, SQS, CloudFront
  • Imagemagick, FPDF, wkhtmltopdf
  • SOAP, Sockets
  • Stripe, Paypal, Avalara, Sendgrid

Data Analysis:

  • Snowflake data warehouse
  • DBT, Stitch, Mode
  • Snowplow, Google Analytics, Kiss Metrics

Front End:

  • Javascript
  • HTML/CSS
  • Vue.js
  • jQuery/Ajax
  • memcache

Devops:

  • Github
  • Gulp
  • LAMP
Our Development Principles
  • We believe that a small, talented, committed team can generally outperform a larger team, producing and deploying updates faster and with less errors. With that in mind, we try to hire self-starters that can be strong independent contributors
  • We generally seek to develop things in house, or customize open source tools rather than purchase vendor provided tools.
  • We never start development until a detailed specification has been prepared by the product manager. - Engineering and design should weigh-in on the specification but “what” is going to be built should generally be driven by the product manager.
  • Engineering is responsible for “how” a feature should be built. The product manager and designer will often provide input on how a table should be setup or what library we should consider, but ultimately engineering has the autonomy to make their own implementation decisions.
  • A good development phase should take 1-2 weeks to be built. 4-6 week phases should be broken into parts. Shorter phases keep the team flexible and provide more checkpoints to verify things are on track.
  • It’s important to stay humble. In all things we do, remember that our main objective is to improve the product, improve our processes, and improve our skills. Don’t let ego get in the way of a better solution.
What We’re Building

The things we’re building at Proper Cloth are different from what you’d find at your typical ecommerce startup - and there are two main reasons for this:

(1) Typical ecommerce sites display ready-made products in a fixed set of colors and sizes, but at Proper Cloth we specialize in made-to-order, custom clothing. Since our products have infinite size and style options, our web experience and underlying technology play a critical role in the customer’s experience with the product itself. For instance, a UX for the customer to design their own shirt, or machine learning technology to predict a customer’s shirt size will directly impact the customer’s satisfaction with the physical product itself. As such, our engineering team has much bigger challenges and much bigger opportunities to drive improvements across the entire customer experience.

(2) Typical ecommerce sites today are primarily an integration of third-party software (ex: Magento, Shopify, Netsuite, Demandware, etc) but at Proper Cloth we prefer to build things in house. This was originally born out of necessity, but it’s an approach that’s served us well. Over the years we’ve created an incredibly powerful, fully custom ecommerce platform, uniquely optimized for custom clothing and a variety of internal functions. Complete ownership of our technology stack gives us increased freedom to evolve as necessary for the future.

Example Features and Tools Under Development

Customer Facing Features:

  • Standard ecommerce features: product pages, galleries, cart, checkout, order histories, email receipts, etc.
  • Customer wishlists
  • Reward systems
  • Referral systems
  • Design-a-Shirt interface
  • Custom size management tools
  • Appointment scheduling
  • Support for foreign currency, sales tax and duties
  • Metric and Imperial measurement conversions
  • Customer feedback collection/display systems

Internal Tools:

  • Inventory management
  • Customer analytics
  • Sales Reporting
  • Cohort analysis tools
  • Attribution tracking tools
  • Returns and issue logging tools
  • Order management
  • Merchandising and other content management tools
  • Machine learning custom size prediction algorithms

Apply Here

Senior Back-End Developer

View Info & Apply
Position: Senior Back-End Developer PHP

We’re looking for an experienced, senior back-end developer to join our small engineering team to help us improve and expand our custom ecommerce platform.

In this role you will develop new software and refactor existing software, as we work to develop and scale our best-in-class custom clothing ecommerce platform. You’ll be working on a wide range of projects, from customer facing features, to tools used by internal team members, to underlying infrastructure. You'll have the autonomy and encouragement to make decisions that help to drive what we do – and how we build it.

This is a full-time position and can be based in New York or remotely. This position reports to the Engineering Manager.

Required Technical Experience & Characteristics
Technical
  • Experience playing a major role in the development of websites used by millions of users
    • 5+ years experience PHP
    • 5+ years experience with JS (jQuery/VueJS)
    • Expert in relational databases (SQL) and optimizing queries for handling large requests
    • Experience working with third party APIs, such as Stripe, Paypal, SendGrid
    • Experience developing custom SOAP and REST APIs
    • Expert in LAMP
    • Familiar with popular AWS services
    • Passionate and up to date on the latest web technologies, tools and techniques
Characteristics
  • High intelligence
  • Speed and efficiency
  • Good communication skills
  • Positive, growth mindset
  • Hard work
  • Attention to detail
  • Striving for greatness
  • Respectful, humble
  • Ability to hire great people
  • Ability to develop people
Other Desired Technical Experience
  • Specifically experience working on an ecommerce site used by millions of users
  • Experience with Redis or MongoDB
  • Experience with Docker or a container-based architecture
  • Experience with Node
  • Node NPM manager
  • Experience with task runners (Webpack/Gulp/Grunt)
  • Experience with CSS pre/post-processing (SCSS, LESS, PostCSS)
  • Expert with Git and agile devops experience
  • Experience making complex back-end architecture design choices
  • Experience building APIs and microservices
  • Experience with Composer

--

More About Technology at Proper Cloth

The Team

Our development team (currently) consists of 5 people:

  • 1 senior full-stack developer
  • 1 mid-level back-end engineer
  • 1 front end designer/developer
  • 1 product manager
  • 1 senior QA engineer

Our Technology Stack

Proper Cloth leverages a fully custom e-commerce platform that we’ve developed in house and evolved since our beginning in 2008. Within this, here are some of the technologies we leverage:

  • Backend
    • PHP
    • MySQL, Redis
    • AWS, S3, SQS, CloudFront
    • Imagemagick, FPDF, wkhtmltopdf
    • SOAP, Sockets
    • Stripe, Paypal, Avalara, Sendgrid
    • Data Analysis
    • Snowflake data warehouse
    • DBT, Stitch, Mode
    • Snowplow, Google Analytics, Kiss Metrics
    • Front End
    • Javascript
    • HTML/CSS
    • Vue.js
    • jQuery/Ajax
    • memcache
    • Devops
    • Github
    • Gulp
    • LAMP

Our Development Principles

  • We believe that a small, talented, committed team can generally outperform a larger team, producing and deploying updates faster and with less errors. With that in mind, we try to hire self-starters that can be strong independent contributors
  • We generally seek to develop things in house, or customize open source tools rather than purchase vendor provided tools.
  • We never start development until a detailed specification has been prepared by the product manager. - Engineering and design should weigh-in on the specification but “what” is going to be built should generally be driven by the product manager.
  • Engineering is responsible for “how” a feature should be built. The product manager and designer will often provide input on how a table should be setup or what library we should consider, but ultimately engineering has the autonomy to make their own implementation decisions.
  • A good development phase should take 1-2 weeks to be built. 4-6 week phases should be broken into parts. Shorter phases keep the team flexible and provide more checkpoints to verify things are on track.
  • It’s important to stay humble. In all things we do, remember that our main objective is to improve the product, improve our processes, and improve our skills. Don’t let ego get in the way of a better solution.

What We’re Building

The things we’re building at Proper Cloth are different from what you’d find at your typical ecommerce startup - and there are two main reasons for this:

(1) Typical ecommerce sites display ready-made products in a fixed set of colors and sizes, but at Proper Cloth we specialize in made-to-order, custom clothing. Since our products have infinite size and style options, our web experience and underlying technology play a critical role in the customer’s experience with the product itself. For instance, a UX for the customer to design their own shirt, or machine learning technology to predict a customer’s shirt size will directly impact the customer’s satisfaction with the physical product itself. As such, our engineering team has much bigger challenges and much bigger opportunities to drive improvements across the entire customer experience.

(2) Typical ecommerce sites today are primarily an integration of third-party software (ex: Magento, Shopify, Netsuite, Demandware, etc) but at Proper Cloth we prefer to build things in house. This was originally born out of necessity, but it’s an approach that’s served us well. Over the years we’ve created an incredibly powerful, fully custom ecommerce platform, uniquely optimized for custom clothing and a variety of internal functions. Complete ownership of our technology stack gives us increased freedom to evolve as necessary for the future.

Example Features and Tools Under Development

  • Customer Facing Features

    1. Standard ecommerce features: product pages, galleries, cart, checkout, order histories, email receipts, etc.
    2. Customer wishlists
    3. Reward systems
    4. Referral systems
    5. Design-a-Shirt interface
    6. Custom size management tools
    7. Appointment scheduling
    8. Support for foreign currency, sales tax and duties
    9. Metric and Imperial measurement conversions
    10. Customer feedback collection/display systems
  • Internal Tools
    1. Inventory management
    2. Customer analytics
    3. Sales Reporting
    4. Cohort analysis tools
    5. Attribution tracking tools
    6. Returns and issue logging tools
    7. Order management
    8. Merchandising and other content management tools
    9. Machine learning custom size prediction algorithms

Apply Here

Marketing Team

At Proper Cloth, we’re on a mission to create the world’s next great luxury brand. A brand with all the attention to detail, quality and exceptional customer service that you’d expect from a heritage luxury brand, but built on a platform of technology, leveraging custom fit, and made-to-order for a superior customer experience. We look up to companies like Tesla and Apple that have combined technology and design for beautiful, functional products, as well as the great menswear brands and retailers of the past. We’ve worked hard to create the best-in-class men’s custom shirt offering in the world, but we need to spread the word. It takes a great marketing team to help explain why what we do is so special. At Proper Cloth our in-house marketing team focuses on generating positive brand awareness, driving new customer acquisition, and continuing to engage with existing clients. Our approach to marketing is a fascinating blend of quantifiable, data driven analysis, and creative, qualitative thinking.

Senior Marketing Graphic Artist

View Info & Apply

We’re looking for a Senior Marketing Graphic Artist to join the Proper Cloth art and marketing team. In this role you’ll be working to conceptualize, design and execute meaningful advertising campaigns. You should be ready to utilize a strong framework of graphic design and employ thoughtful copywriting skills to tell our story. You will focus mainly on digital advertising platforms, but will also be involved in print, mail, outdoor campaigns. You’ll be collaborating with our Head of Data and marketing analytics team to track success of different campaigns, and to refine them to be more effective. As a small brand, this role will also work directly with our Founder/CEO.

RESPONSIBILITIES:
  • Develop concepts for digital, offline, and video advertising campaigns
  • Turn concepts into finished, polished advertising creative
  • In some cases, collaborate with third party agencies in new creative developments
  • Collaborate with our marketing analytics team to adjust and optimize advertisement campaigns based on engagement and conversion rate metrics
  • Develop finished, pixel perfect advertising creatives (still image and video)
  • Develop new landing pages and email campaigns
SKILLS & EXPERIENCE:
  • A sense of creativity and ability to come up with interesting new concepts
  • A dynamic portfolio that demonstrates a high taste level
  • Extremely high attention to detail
  • Strong understanding of graphic design and typography
  • Copywriting skills, from short slogans to longer form landing pages
  • Good understanding of the men’s luxury customer (his pain points, fears and desires) and experience crafting messages to him
  • Expert in Illustrator, Photoshop, InDesign
  • Proficiency in Premiere and AfterEffects is a bonus!
  • Minimum 3 years of advertising or branding agency experience

This is a full time position based in our headquarters in NYC.

Apply Here

Junior Retoucher & Designer

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We’re looking for a junior retoucher and designer to join our Proper Cloth art team. Daily tasks will include retouching product images, designing advertisements, and working on our social media. The right candidate is passionate about photography + design and eager to learn and become the best retoucher and designer they can. You’ll work in tandem with retouchers, designers, and our Head of Photography everyday. We expect an attitude of ‘no task too small, none too large.’

This is a full-time position. You’ll work out of our headquarters in NYC.

Your day-to-day:
  • Work side-by-side with photographers, and our Head of Photography in the creation, and retouching of product images for our website.
  • Assist our senior editor with retouching of branded campaign images.
  • Prepare images for print.
  • Retouch product flat images to ensure color accuracy and balance.
  • Develop digital advertisements, and execute variants based on analytic feedback
  • Contribute to social media team
Experience Required:
  • We are OK with a recent graduate who studied photography at an arts institute.
  • Knowledge of digital photography systems.
  • Understanding of photography editing principles and retouching basics.
  • Understanding of graphic design and typography.
  • Experience with Adobe Photoshop, Illustrator, Bridge, and In-Design.
  • Bonus if you know After Effects and Premiere.
  • Bonus if you have experience with video.
  • A positive attitude and an eagerness to learn is a must.
  • Submit your portfolio for review.

Apply Here

Advertising Creative Director

View Info & Apply
About Proper Cloth

Proper Cloth is a leader in the direct-to-consumer men’s custom clothing market. Our vision is to build a leading, global, luxury menswear brand.

We see a future where people don’t buy clothes in sizes that don’t fit or styles they don’t love. A future where perfect, custom fit clothing is made on-demand for a superior customer experience and a more efficient supply chain.

Some quick stats about us:

  • 52 employees total (January 2020)
  • Headquartered in Soho, New York
  • Over 200,000 customers worldwide
  • Over $20m annual revenue
  • Profitable, not venture backed

There aren’t many businesses like ours. We’re half fashion brand and half tech-startup. We've been called “Our New Favorite Online Custom Shirtmaker” by GQ magazine and “One of the most successful made-to-measure e-commerce sites” by Esquire. We have product-market-fit and the stability to do things right. We’re profitable and growing fast. We’re committed to building something that lasts.

The Marketing Creative Director Position

We’re seeking a creative leader capable of taking Proper Cloth’s marketing creative direction to the next level. This role will collaborate with our paid advertising team to conceive, produce and optimize brand building, response driving campaigns. In this role you’ll be joining a passionate, talented team of creatives and working directly with the CEO.

Requirements
  1. Creative - able to generate new ideas and build on other people’s ideas
  2. Analytical - comfortable analyzing data for patterns and insights
  3. Excellent Communicator - with excellent copywriting skills and a passion for story-telling
  4. Excellent Taste - in visuals and design, with a strong portfolio
  5. Humble - open to being wrong and letting the best ideas rise to the top
  6. Proficient in the Adobe Suite
  7. Deep understanding of the affluent, luxury customer
  8. Familiar with the current menswear market and leading brands
  9. Experience working with direct-to-consumer brands
  10. Has high standards, values hard work and is results-driven
Responsibilities
  • Develop new concepts for advertising campaigns
  • Produce mockups, and provide direction for digital and print campaigns
  • Produce storyboards for video campaigns
  • Produce scripts for video, radio and podcast campaigns
  • Produce copy, and provide copy direction for ads and landing pages
  • Art-direct video and photography production
  • Coordinate with marketing, product, and engineering teams to launch new campaigns
  • Collaborate with advertising and data teams to maintain and optimize campaign performance
  • Think through and optimize the entire on-site customer journey, from landing page to product page to email marketing to eventual purchase

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More About Marketing & Advertising at Proper Cloth
The Team

Our marketing and advertising team is driven by a group of nine designers, photographers and copywriters - and closely tied to new product development, web design, merchandising and data analytics.

Brand Values

As a brand, our marketing seeks to project the following values:

  • Attention to Detail
  • Achieve Your Potential
  • Earned Success
  • Technology Enabled
  • Quiet Confidence
  • Approachable
Our Marketing Approach

We believe that building a brand and driving a response from the customer are not mutually exclusive activities. They go together and support each other. It can be a fine line to walk, but it’s critical for long term success. Marketing encompasses a variety of efforts at Proper Cloth, but three in particular are worth highlighting:

  1. Tell Our Product’s Stories We take great pride in our products: the materials, the design, and the craftsmanship, and a big part of our marketing is explaining what makes these products special. We’re trying to help the customer appreciate the products for what they are and make better buying decisions.

    • Email Marketing, Product Pages, Category Landing Pages.
  2. Produce Lookbooks and Fashion Campaigns Great design and quality are critical, but clothing purchases are also driven by how well a brand resonates with a person’s personal identity. With this in mind, we go through a great effort to produce exciting images, videos and lookbooks that exhibit the Proper Cloth lifestyle and communicate more emotional brand values like adventure and ambition.

    • Lookbooks, Style Guides, Advertising Campaigns, Email Marketing, Home Page Design, Social Media.
  3. Paid Advertising Our paid advertising is almost entirely focused on new customer acquisition with the practical message that “Proper Cloth makes it easy to get perfect fitting custom shirts”. We run paid campaigns across a wide range of online and offline channels. The key to our approach is to experimentation. We’re always trying new concepts, channels, creative, copy, and landing pages - and measuring everything. We’re incredibly data driven, continuously evaluating conversion rates and customer acquisition costs to optimize campaigns.

    • Facebook, Google, SiriusXM, Podcasts, Mailers, Magazines, Influencers.
The Challenge

Driving consistent, double digit growth, in a way that is profitable and not brand dilutive is incredibly challenging. It requires finding the careful balance between brand and response driven creative, between aspirational and relatable positioning, and between explainer and emotional content.

It requires thinking through the entire customer journey, from their first exposure to Proper Cloth, to helping them understanding what we do, to building them the confidence to make their first purchase.

And in a fast moving organization, it requires careful communication and coordination between multiple people and parties, including product development, web design, copywriting, photography, social media, merchandising and more.

The Opportunity

At Proper Cloth, we believe we have an opportunity to create the next great luxury menswear brand — a unique brand with a more efficient supply chain, and a superior customer experience, all driven by custom, made-to-order products.

Today we’re the largest men’s custom shirtmaker in the world, but we’re still a small player in the overall menswear and luxury markets. In 2020 we’ll be expanding beyond shirts into new categories and opening additional physical showrooms.

With our unique expertise in technology and engineering, you’ll be joining a marketing team that already has a powerful, data-driven infrastructure. Come help us improve our marketing and create a menswear brand that lasts for decades to come.

Apply Here

Styling Intern

View Info & Apply
Description

We're looking for a new styling intern to help out with daily e-commerce studio operations. You'll be working closely with the entire Proper Cloth art team -- assisting stylists, photographers, and editors in various ways. The opportunity will require 5 days per week at the Proper Cloth showroom in SoHo for a minimum of 8 weeks and will be paid ($15/hour).

Responsibilities
  • Preparing products to be photographed for flat images
  • Preparing products to be photographed for looks on figure
  • Assisting with merchandising audits
  • Assisting with on set preparations and tear down
Qualifications
  • Detail oriented and organized
  • Reliable and punctual
  • Positive, energetic attitude
  • Interest in fashion
  • Be in the process of attaining a college degree or have recently graduated

Apply Here

Operations Team

An ecommerce business like ours has many moving parts and it’s the operations team that holds it all together: making sure items ship on time, products stay in stock, and inventories stay up to date. New products are constantly arriving from all over the world and being prepped for launch. Orders are shipping out to customers daily. With our volume steadily increasing there are always new challenges. We’re working hard to expand our custom shirt service to a global customer base and to add a range of new product types and are expanding the operations team to help do that.

Director of Retail Real Estate

View Info & Apply

Brick and Mortar Retail at Proper Cloth

Proper Cloth originally launched in 2008 as an ecommerce, direct-to-consumer brand. At the time we didn’t imagine we’d ever want brick and mortar locations. But over the years it’s become clear that providing customers a physical showroom to visit is hugely beneficial. At our showrooms, customers can touch fabrics in person, be measured for their first shirt or suit, or just consult with a custom clothing expert. Our first New York showroom has been incredibly successful, with customers traveling hundreds of miles to visit, and many days being fully booked weeks in advance.

So we’ve decided now is the time to expand our showroom concept. We’ll be working hard to open new locations, and to develop the processes and systems that enable us to smoothly launch and mange these exciting new operations.

The Challenge

Developing an understanding of new cities, neighborhoods, buildings and specific locations is full of challenges. Negotiating leases is complicated and full of risk. Managing design planning and construction can quickly become overwhelming. We want to move fast, but we can’t afford to be sloppy or make expensive mistakes. We need to contain our costs on construction, but we need to ensure our physical stores live up to the luxury brand we aspire to be.

The Opportunity

We believe we have an opportunity to create the next great luxury menswear brand — a unique brand with a more efficient supply chain and a superior customer experience, all driven by custom, made-to-order products.

Today we’re the largest men’s custom shirtmaker in the world, but we’re still a small player in the overall menswear and luxury markets. And while we’re expecting significant growth in the coming years from new product categories like custom suits and trousers, expanding our physical showroom presence presents a huge opportunity in itself.

Position: Director of Retail Real Estate

We’re seeking a savvy leader to help bring the Proper Cloth showroom experience to new cities across the United States. This position will work directly with the CEO and support locating, negotiating and developing new showroom locations. Not only will you be hands-on in the details of specific new showroom development, you’ll also be helping us develop systems and practices to streamline future expansions.

This position is based in New York and will report directly to the CEO.

Competencies & Experience

Required:

  • Excellent project management skills - ability to stay organized and keep track of multiple projects simultaneously
  • Excellent communication skills - in person, on the phone, and over email. Experience preparing great presentations.
  • Excellent taste and brand intuition - familiarity with premium design and the ability to understand the Proper Cloth brand and translate it to a physical space
  • High attention to detail
  • Resourceful - ability to leverage personal network and creatively find sources of information and opportunities
  • Positive outlook - growth mindset
  • Strong work ethic - commitment to doing what it takes to get the job done
  • Strong desire to be the best at what you do
  • Respectful, humble
  • High integrity
  • Desired Experience
  • Real estate development
  • Architectural design
  • Retail store opening
  • Lease negotiating

Responsibilities:

  • Identify locations for future showrooms in new cities
  • Perform industry research of new areas, identify locations of competitors, related brands, major landmarks, attractions and neighborhoods
  • Coordinate with local real-estate brokers to visit cities and tour possible locations
  • Produce presentations for CEO to understand location options, advantages/disadvantages
  • Design layout test-fits
  • Put together basic test fits for potential spaces to help our team understand what sort of layout would be possible
  • Coordinate initial offers and lease proposals
  • Coordinate with broker to develop proposals for new spaces
  • Assist CEO with negotiating lease terms
  • Coordinate lease negotiations
  • Assist CEO and real-estate attorneys in final lease negotiations
  • Coordinate space design
  • Clearly convey company goals to architects, general contractors and vendors
  • Assist CEO and architects in floor-plan design, selecting finishings and fixtures
  • Work with fixture/furniture makers to develop special fixtures
  • Coordinate production of samples of tables and display racks
  • Coordinate space construction
  • Assist architects and contractors in construction and build out of space
  • Coordinate with internal merchandising team to stock showroom with necessary products
  • Ensure all necessary permitting and insurance is completed

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Operations Intern

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Work with the entire Proper Cloth team, learning about retail sales, operations, customer service and product design. The opportunity will require 2-5 days per week at the Proper Cloth showroom in SoHo for a minimum of 6 weeks. This position is based in New York and paid hourly.

This is a position in our New York office.

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Sales & Customer Experience Team

There's a good reason we have over 30,000 5-star ratings: our incredible customer experience team. We're a fun group, full of energy and stories. Every customer experience team member must go through our intensive training program to become an expert on shirting fabrics, styles and how to make a custom shirt fit perfectly. It’s a rigorous program because the customer experience team is standing by to answer the most particular questions about men’s clothing, to provide personalized style advice, to help customers create and tune their custom sizes, and to provide whatever support customers may need.

Customer Experience Manager

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We are seeking an aspiring manager to help lead our incredible customer experience organization. This is a chance to join one of the highest rated customer service teams in the industry and an incredible startup menswear brand.

Based in New York, our growing 20-person customer experience team excels at helping customers purchase perfect fitting custom shirts, suits and pants online and in person at our Soho showroom. It’s a tough job, but as our customer reviews show (https://propercloth.com/dress-shirt-reviews), we’re committed to doing it well.

Candidates should have at least 3-5 years experience working in a customer service role, a knack for managing others, and a strong desire to be the best in their field.

Qualifications:
  • At least 3-5 years experience working in a customer service role
  • A good candidate will have at least 2 years of managing of a team of 5 or more
  • Experience working with cross-functional teams (Ops, Design, Marketing, etc)
  • Passionate with a ‘customer first’ approach
  • A strong desire to be the best in their field
  • Extremely detail oriented
Skills you should have
  • Excellent communication skills, both written and verbal
  • A natural ability to diffuse tense situations
  • A knack for strategic thinking and planning
  • The ability to lead a team and inspire others
Things you will do
  • Coach and inspire the customer service team
  • Help interview new hires
  • Help plan and manage associate’s schedules
  • Prepare training materials and help to train new hires
  • Report on team metrics
  • Identify areas for process improvements and help implement changes
  • Handle escalated customer service cases
  • Develop new customer service policies
  • Perform quality assurance checks and audits to ensure standards are met

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Customer Experience Associate

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You'll be instrumental in representing the Proper Cloth brand and assisting clients through email and over the phone. Wow customers with kindness and inspire them with stellar service! Learn all about dress shirt fabrics, garment construction, and how to design dress shirts to fit properly. We strive to deliver an extraordinary shopping experience, and as a Customer Experience Associate, this will be your specialty.

This is a full-time position in New York.

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Showroom Customer Experience Associate (Part Time)

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We're looking for another Showroom Associate to assist clients in our beautiful SoHo Headquarters. As a Showroom Associate, and a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand in person. You will learn all about dress shirt fabrics, garment construction, and how to design dress shirts to fit properly. We strive to deliver an extraordinary shopping and ownership experience, and as a Showroom Associate, this will be your specialty. We're a small team of just 35 people and the right person has the potential to make a big difference.

We're primarily looking for part-time hires (20-30 hrs/week) in New York City. We are open Monday-Sunday, from 10:00AM to 7:30PM. Weekend and evening availability is a must.

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Product Team

At Proper Cloth, we get excited about beautiful clothes. Fabrics, shapes, colors and patterns. Drape and structure. Silhouettes and subtle details. We aspire to create some of the worlds greatest clothing and we have a small internal team dedicated to developing new fabrics and styles.

No current openings.