Shipping FAQs

Is it possible to rush a delivery?

Rush delivery is not available for custom products, including shirts, pants, jackets, and suits.

We have more flexibility with stocked products (Essentials, Outerwear, Accessories, Sweaters). Contact us to make a rush request OR add this item to your stocked product order for 3-business-day rush shipping.

How do I track an existing order?

If you’ve already placed an order, you can check the status of the order by signing into your account and going to the Order History page. If your order has shipped, a link to the order’s tracking information will be included in the order details.

Can I change my shipping address after I’ve placed an order?

Yes, you can. The way to change your shipping address depends on the order’s status. You can see the order status by signing in to your account and viewing your Order History.

If the order status is “Payment complete, waiting to be processed” or “Order going into production shortly,” you can easily change the shipping address from the Order Details page. Just click "Modify Address" in the shipping section.

If the order status is “Order being cut and sewn” or “Order being prepared for shipment,” contact us to request an address change and let us know what the new address should be. We’ll take the necessary steps to change the address for you.

If the order status is “Order shipped” and the tracking number for the package shows that the package has not yet been delivered, contact us right away to request the address change. In this case we’ll do the best we can to coordinate with the courier to change your address before delivery. Note that a successful address change at this stage cannot be guaranteed, and may cause a delay in your delivery.

If the order’s tracking number shows the package has been delivered, then unfortunately it’s too late to change your shipping address. If you think your package was lost, contact us and we’ll do our best to figure out what happened.

How will my order be shipped?

Depending on what you’ve purchased and the location to which we’re shipping your order, we will ship your order via DHL, FedEx, UPS, or USPS. Below we break down how we ship according to product.

  • Custom Products

    The courier for orders with Custom Products will depend on the destination country, whether the order total is above or below $800, and whether the order includes shirts with Mother of Pearl buttons or not. Orders with Custom Products shipping to the US currently ship via DHL. Note: we will make an effort to combine multiple orders of shirts and casual pants placed on the same day with the same destination, likewise for custom jeans and tailored clothing orders. In rare cases this may impact the courier used or delivery time.

  • Stocked Products & Gift Cards

    Stocked Products and gift cards are generally shipped via USPS to addresses in the United States and via FedEx to addresses in other countries.

  • Fabric Samples

    Fabric samples are shipped via Standard Mail to all countries. Standard Mail shipments will not have tracking information. Deliveries outside of the United States may take up to three weeks to deliver.

Where are your products made? Where do they ship from?

Shirts and Casual Pants are made to order and ship from Vietnam. Washed Jeans, Suits, Jackets, and Dress Pants are made to order and ship from Thailand. Stocked Products (Essentials, Outerwear, Accessories, Sweaters) are made in a range of countries, stocked at our New York warehouse and ship from New York. Gift Cards and Fabric Samples also ship from our location in New York.

Shipping to Hawaii, Puerto Rico & Guam

Good news for our friends in the islands! We ship to Hawaii, Puerto Rico, and Guam the same way we ship to the continental United States. Orders going to Hawaii, Puerto Rico, and Guam are delivered under the US shipping schedule. Fun Fact: Our founder grew up on Guam.

Do you ship to US P.O. Box, APO, or FPO addresses?

Yes. However, orders shipping to US P.O. Box, APO, or FPO addresses have to first be delivered to our headquarters in New York. Then our team will re-ship them to your address via USPS. This will push back the promised delivery date of the order by one week.

What countries do you ship to?

We currently ship to over 40 countries. They are as follows:

  • United States
  • Canada
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • UAE
  • United Kingdom

Can I shop in my local currency?

We currently support the following currencies: US Dollars ($), Euros (€), British Pounds (£), Australian Dollars (A$), Canadian Dollars (C$), and Hong Kong Dollars (HK$). The currency you will be shown and charged in is based on the country your order is shipping to (this cannot be changed).

How do you handle European Union VAT (Value Added Tax)?

European Union 20% VAT is included in the price of each item on our site. This allows us to deliver products directly to your door in Europe (saving you the trouble of having to pick them up from the post office and pay additional charges then). Learn more about VAT.

Will I have to pay import duties?

That depends on what you’re ordering and where you’re located.

For clients in the United States, import duties are included in the price of all orders.

For clients in Canada, import duties are included in the price of all Custom Products. For Stocked Products, import duties are not included and you should expect to incur duties upon receipt.

For clients in the EU, import duties are included in the price of all products on all orders.

For clients in Australia, orders that amount to less than A$1000 will not incur duties. Orders greater than A$1000 will incur duties upon receipt in Australia.

For clients in other countries, duties are not included in the price of orders and you may incur duties upon receipt based on the particular rules of your country.

How do I request my packages to be delivered without signature?

How to request delivery without signature depends on the courier used for your shipment.

Note: Signature waiver requests cannot be guaranteed. Ultimately, the driver will decide if the conditions of the address are secure enough to leave your package without a signature. In most cases signature waivers are honored, but exceptions do occur.

  • DHL

    Orders that ship via DHL will receive a text message to the mobile phone number provided at checkout when the tracking number is issued. The text includes a link that allows you to customize your delivery preferences, arrange for delivery at a certain time, or waive the signature requirement.

  • Fedex

    Orders that ship via FedEx do not have an option to waive the signature automatically. Contact us if you have a special case and we can request a signature waiver on your behalf.

  • UPS or USPS

    Orders shipping via UPS or USPS will generally not require signature upon delivery.