General Info (69)

How to Update and Share Your Favorites

Favorites is a place to save your favorite Proper Cloth custom and stocked products for future reference. How to Update Your Favorites On every product page, next to the product name is a bookmark icon. Click … Read

How to Request a Shirt Remake

Getting a perfect-fitting custom dress shirt on the first try is not always possible. For many people, the absolute perfect fit will require a remake (or two). Some aspects of a shirt fit are hard to … Read

How to Tell If a Product Will Be Restocked

Pending Restock Item/Fabric If the product page indicates an Estimated Restock Date, the item/fabric should be available for new orders around the estimated time indicated. Click ‘Be Notified When Back In Stock’ to receive an email … Read

How to Report a Website Issue

If you experience an issue and want to report a potential bug on the Proper Cloth website, please Contact Us with the following information: Our Customer Experience Team will get back to you quickly and in … Read

How to Request a Casual Pant Remake

We are dedicated to helping you get the perfect Casual Pant fit, and to support that we provide each customer up to two complimentary Casual Pant remakes, as well as credit for local tailoring. Click here … Read

Special Requests for New Design Options

Proper Cloth provides a wide range of custom design options for our shirts, pants, jackets and suits. Virtually any shirt, pant, or tailored jacket on the site can be modified both in terms of size and … Read

Gift Cards – Frequently Asked Questions

How do I buy a Proper Cloth gift card? Purchase a Proper Cloth Gift Card. Online gift cards can be sent immediately (or at a specified date in the future) via email. Physical gift boxes can … Read

How to Order a Short Sleeve Shirt

To order a short sleeve shirt, you’ll first want to create a short sleeve shirt size in the Custom Sizes section of your account. You can use our handy tool for converting your long sleeve dress … Read

Managing Your Custom Shirt Style Profiles

Creating A Style Profile Proper Cloth offers the ability to save your favorite collar, cuff, pocket, placket, yoke, button, and monogramming options as a ‘Style Profile’ in your account. Style Profiles can be created and modified … Read

Body Measurements vs. Shirt Dimensions

Body measurements and the shirt dimensions stored in your Proper Cloth account are quite different. Chest Width, Midsection Width, Bottom Width, and Sleeve Width are all taken from a shirt laying flat on a surface. Thus, … Read

Shirt Size Update June 4, 2020

We’re excited to announce that we’ve made some updates to our custom shirt sizing algorithm. Here are the updates, what they provide, and how they will affect custom sizes created prior to the updates. Tenth Inch … Read

Supported Browsers

Our site is optimized to support the latest web browsers. We support the current versions of Chrome, Microsoft Edge, Firefox, and Safari. Found some functionality that isn’t working properly? Let us know.

Why am I being charged Sales Tax?

While customers in New York are well accustomed to being charged Sales Tax by Proper Cloth, in 2019 Proper Cloth began collecting sales tax for customers in other US states as well.  While we’re not lawyers, … Read

How to Measure Glove Size

Lay your dominant hand flat, fingers together, palm facing upwards. Wrap the measuring tape around your palm, just below the knuckles, not including the thumb. Glove size should be measured in inches. Round up to the … Read

How to Measure Your Belt Size

How to Measure a Belt Measuring a belt you already own that fits well is the best way to determine your belt size. Lay the belt on a clean, flat surface. Start the tape measure at … Read

How to Register Your Account after Guest Checkout

If you previously shopped as a ‘Guest’ via Google Wallet/Apple Pay, click the ‘Register Your Account’ link below to claim your account. Register Your Account Afterwards, to reveal your Order History and other details, please Contact … Read