General Info (35)

How to Return a Product

We stand behind our products and want you to love all of your Proper Cloth pieces. With that in mind, we have a generous return policy designed to enable you to conveniently return items that you … Read

How to Request a Remake

We want you to love each and every one of your Proper Cloth pieces. If something needs to change, whether that be the fabric, the design, or the fit, you can request up to two free … Read

How to Submit Fit Photos

Submit a Fit Advice Request If you want to get a second (experienced) opinion, don’t hesitate to submit a Fit Advice Request through your Proper Cloth account. Our Fit Specialists are very experienced at helping clients … Read

How to Modify an Outstanding Order

Generally speaking, we provide a ‘modification window’ of less than 18 hours from when your custom product is ordered until it can no longer be modified. At that point, the order data is sent to our … Read

The Difference Between Size Profiles and Style

Size must be selected for any custom product before it can be added to your cart. The style, however, will reflect the photograph of the shirt, pant, jacket, or suit in the product description unless explicitly modified before adding it … Read

How to Request Custom Garments On Hold

You’ve carefully evaluated your ‘send first’ custom garment or remake and you’re ready to request the balance of your order. Modify Your On Hold Items Upon requesting the garments on hold from your Order History, you … Read

How to Customize the Style of a Garment

Click ‘Customize’ to change the style of a custom shirt, jacket, or pant The ‘Shop’ gallery features a variety of custom garments and stocked products that Proper Cloth offers. For custom-made garments like shirts, pants, and … Read

Standard Sizes, Types of Fit, and Size Charts

Standard Sizes – Another way to get started Standard Sizes are another great way to get started with Proper Cloth. For custom dress shirts, the process of choosing your collar and sleeve measurements and desired fit … Read

Managing Your Saved Custom Sizes

Managing Your Sizes In your Proper Cloth account you can save a virtually unlimited number of custom Shirt, Jacket, and Pant sizes. For shirts this may include your perfect dress shirt size, your untucked casual size, … Read

Ordering Fabric Samples

How to order shirt fabric samples from Proper Cloth We try our best to make our shirt fabric photographs and descriptions communicate the true essence of a fabric, but sometimes you just have to see the … Read

How to Update and Share Your Favorites

Favorites is a place to save your favorite Proper Cloth custom and stocked products for future reference. How to Update Your Favorites On every product page, next to the product name is a bookmark icon. Click … Read

How to Request a Shirt Remake

Getting a perfect-fitting custom dress shirt on the first try is not always possible. For many people, the absolute perfect fit will require a remake (or two). Some aspects of a shirt fit are hard to … Read

How to Tell If a Product Will Be Restocked

Pending Restock Item/Fabric If the product page indicates an Estimated Restock Date, the item/fabric should be available for new orders around the estimated time indicated. Click ‘Be Notified When Back In Stock’ to receive an email … Read

How to Report a Website Issue

If you experience an issue and want to report a potential bug on the Proper Cloth website, please Contact Us with the following information: Our Customer Experience Team will get back to you quickly and in … Read

How to Request a Casual Pant Remake

We are dedicated to helping you get the perfect Casual Pant fit, and to support that we provide each customer up to two complimentary Casual Pant remakes, as well as credit for local tailoring. Click here … Read

Special Requests for New Design Options

Proper Cloth provides a wide range of custom design options for our shirts, pants, jackets and suits. Virtually any shirt, pant, or tailored jacket on the site can be modified both in terms of size and … Read

Gift Cards – Frequently Asked Questions

How do I buy a Proper Cloth gift card? Proper Cloth gift cards can be purchased online here. Physical gift boxes can also be purchased online and shipped to the recipient. Customers in New York City … Read

How to Order a Short Sleeve Shirt

To order a short sleeve shirt, you’ll first want to create a short sleeve shirt size in the Custom Sizes section of your account. You can use our handy tool for converting your long sleeve dress … Read