General Info (37)

An Overview With so many different collars out there choosing the right one can be a little tricky. The collar you pick can depend on your style, your job, and the shape of your face, among … Read →

On October 3rd, 2023, we made changes to how we applied adjustments for shirt shoulder slope as well as the height of the shirt yoke. This page explains how those changes work. Legacy Shoulder Slope and … Read →

Having trouble logging into your account? Did you try the password reset feature but never received the email from us? Sometimes our password reset emails go to your ‘spam’ folder. Contact Us to have your password … Read →

We stand behind our products and want you to love all of your Proper Cloth pieces. With that in mind, we have a generous return policy designed to enable you to conveniently return items that you … Read →

We want you to love each and every one of your Proper Cloth pieces. If something needs to change, whether that be the fabric, the design, or the fit, you can request up to two free … Read →

Submit a Fit Advice Request If you want to get a second (experienced) opinion, don’t hesitate to submit a Fit Advice Request through your Proper Cloth account. Our Fit Specialists are very experienced at helping clients … Read →

Generally speaking, we provide a ‘modification window’ of less than 18 hours from when your custom product is ordered until it can no longer be modified. At that point, the order data is sent to our … Read →

Size must be selected for any custom product before it can be added to your bag. The style, however, will reflect the photograph of the shirt, pant, jacket, or suit in the product description unless explicitly modified before adding it … Read →

You’ve carefully evaluated your ‘send first’ custom garment or remake and you’re ready to request the balance of your order. Modify Your On Hold Items Upon requesting the garments on hold from your Order History, you … Read →

With Proper Cloth’s Perfect Fit Guarantee, we offer a complimentary remake on your first order to ensure a perfect fit. In the event that you decide to use your free remake to adjust the size of … Read →

Click ‘Customize’ to change the style of a custom shirt, jacket, or pant The ‘Shop’ gallery features a variety of custom garments and stocked products that Proper Cloth offers. For custom-made garments like shirts, pants, and … Read →

Per our Return and Remake Policy, customers must agree to send back the original custom garment when a remake is provided. Tips

Standard Sizes – Dress Shirts Standard Sizes are another great way to get started with Proper Cloth. For custom dress shirts, the process of choosing your collar and sleeve measurements and desired fit (Super Slim, Slim, … Read →

Managing Your Sizes In your Proper Cloth account you can save an unlimited number of custom Shirt, Jacket, and Pant sizes. For shirts this may include your perfect dress shirt size, your untucked casual size, an … Read →

How to order shirt fabric samples from Proper Cloth We try our best to make our shirt fabric photographs and descriptions communicate the true essence of a fabric, but sometimes you just have to see the … Read →

Favorites is a place to save your favorite Proper Cloth custom and stocked products for future reference. How to Update Your Favorites On every product page, next to the product name is a bookmark icon. Click … Read →

Getting a perfect-fitting custom dress shirt on the first try is not always possible. For many people, the absolute perfect fit will require a remake (or two). Some aspects of a shirt fit are hard to … Read →

Pending Restock Item/Fabric If the product page indicates an Estimated Restock Date, the item/fabric should be available for new orders around the estimated time indicated. Click ‘Be Notified When Back In Stock’ to receive an email … Read →

If you experience an issue and want to report a potential bug on the Proper Cloth website, please Contact Us with the following information: Our Customer Experience Team will get back to you quickly and in … Read →

We are dedicated to helping you get the perfect Casual Pant fit, and to support that we provide each customer up to two complimentary Casual Pant remakes, as well as credit for local tailoring. Click here … Read →