{"id":6325,"date":"2023-06-16T15:29:51","date_gmt":"2023-06-16T19:29:51","guid":{"rendered":"https:\/\/propercloth.com\/reference\/?p=6325"},"modified":"2024-11-12T10:17:43","modified_gmt":"2024-11-12T15:17:43","slug":"how-to-return-a-product","status":"publish","type":"post","link":"https:\/\/propercloth.com\/reference\/how-to-return-a-product\/","title":{"rendered":"How to Return a Product"},"content":{"rendered":"\n<p>We stand behind our products and want you to love all of your Proper Cloth pieces. With that in mind, we have a generous <a rel=\"noreferrer noopener\" href=\"https:\/\/propercloth.com\/return-policy\" target=\"_blank\">return policy<\/a> designed to enable you to conveniently return items that you don\u2019t love, and to remake custom items in new sizes, free of charge.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-check-our-return-policy\">1. Check Our Return Policy<\/h2>\n\n\n\n<p>While our <a rel=\"noreferrer noopener\" href=\"https:\/\/propercloth.com\/return-policy\" target=\"_blank\">return policy<\/a> is quite flexible, it is not unlimited. Before sending an item back, please be sure that it is eligible for a return. If you\u2019re unsure, just ask!&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-submit-a-return-request\">2. Submit a Return Request<\/h2>\n\n\n\n<p>To return an eligible item, <a href=\"https:\/\/propercloth.com\/returns\">submit a new Return Request through your Proper Cloth account.<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/propercloth.com\/returns\"><img loading=\"lazy\" decoding=\"async\" width=\"833\" height=\"376\" src=\"https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13.png\" alt=\"\" class=\"wp-image-9049\" srcset=\"https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13.png 833w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13-300x135.png 300w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13-768x347.png 768w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13-500x226.png 500w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13-700x316.png 700w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13-196x88.png 196w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-13-140x63.png 140w\" sizes=\"auto, (max-width: 833px) 100vw, 833px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click <strong>+ New Return<\/strong><\/li>\n\n\n\n<li>Select the item you wish to return<\/li>\n\n\n\n<li>Select the appropriate reasons for returning the item<\/li>\n\n\n\n<li>Select the desired resolution for your return<\/li>\n\n\n\n<li>Select whether you need a return shipping label or not (included with all eligible US-orders without eco-friendly packaging requested) <\/li>\n\n\n\n<li>Click <strong>Submit Return <\/strong>to complete your request <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mail-back\"><strong>3. Mail the Product Back<\/strong><\/h2>\n\n\n\n<p>For customers in the US, use the return shipping label that was included in your order. If you are not in the US, or if you have misplaced the return shipping label, please select &#8220;I need a new return shipping label&#8221; in the Return Request process. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"559\" height=\"401\" src=\"https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-12.png\" alt=\"\" class=\"wp-image-9046\" srcset=\"https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-12.png 559w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-12-300x215.png 300w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-12-418x300.png 418w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-12-196x140.png 196w, https:\/\/propercloth.com\/reference\/wp-content\/uploads\/2023\/06\/image-12-140x100.png 140w\" sizes=\"auto, (max-width: 559px) 100vw, 559px\" \/><\/figure>\n\n\n\n<p>Use the return shipping label, or otherwise mail the product to our address in New York:\u00a0<\/p>\n\n\n\n<p class=\"address\"><strong>Proper Cloth &#8211; Returns<br>495 Broadway, 2nd Floor<br>New York, NY 10012<\/strong><\/p>\n\n\n\n<p>The product can typically be repackaged in the same box that it was delivered in, but be sure to apply your return shipping label on top of the original postage information to avoid confusion with the courier.&nbsp;<\/p>\n\n\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We stand behind our products and want you to love all of your Proper Cloth pieces. With that in mind, we have a generous return policy designed to enable you to conveniently return items that you &hellip; <a aria-label=\"Read full article\" class=\"read-more\" href=\"https:\/\/propercloth.com\/reference\/how-to-return-a-product\/\">Read <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[1422,1307,1420,475,1423],"prod-type_taxonomy":[],"class_list":["post-6325","post","type-post","status-publish","format-standard","hentry","category-general","tag-exchange","tag-remake","tag-return","tag-returns","tag-store-credit"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Return a Product - Proper Cloth Help<\/title>\n<meta name=\"description\" content=\"Need to return a product? 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