If you’re not 100% satisfied with your order, whether it’s a matter of fit, fabric or style, you may return it for a free remake, subject to our return policy.
1.) Email us the return details
Send us an email providing the following information:
- Order/Shirt ID number (e.g. AC123456b)
- Let us know if you’d simply like store credit applied to your account, allowing you to replace the order at your convenience
- Provide a detailed description of the requested changes (e.g. ‘Please remake with Soft President Spread collar using casual size profile’)
2.) Mail the shirt back to us (free US return shipping!)
Use the free USPS return shipping label included in your order to mail your original shirt back to us in New York.
If you’re reusing the box your Proper Cloth order arrived in, be sure to either remove the original postage information or apply the USPS label on top of the original.
495 Broadway, 6th Floor
New York, NY 10012