If you experience any issues with the fit of your tailored clothing garment, we’re happy to help you adjust the measurements or remake the item for you.
Minor adjustments can be fixed easily by a local tailor, or by mailing the garment back to our showroom for complimentary alterations. If you choose the local tailoring route, we’re happy to reimburse you for the cost up to $75 for jackets, and up to $50 for trousers.
Garments that cannot be adjusted by tailoring will be remade with the necessary changes.
You can consult with Proper Cloth Support about your garment’s fit by emailing photos of yourself wearing it, along with any notes on how you’d like the fit to change, to firstname.lastname@example.org. Our Fit Experts will respond with specific recommendations for how the sizing can be improved and, if necessary, process a complimentary remake for you.
If your garment is remade, the replacement order will take 3-4 weeks to arrive. The original order can be returned at your earliest convenience using the complimentary USPS return shipping label included in the original package. We ask that the original garment be mailed back to Proper Cloth before the replacement order is delivered. Our return address is as follows:
Proper Cloth – Returns
495 Broadway, 6th Floor
New York, NY 10012
Customers Outside the United States
At this time we do not offer complimentary return shipping for tailored clothing, however we do have return addresses outside the US for our international customers. Please email email@example.com for further instructions.