How to Return or Exchange Custom Casual Pants

If you’re not 100% satisfied with your casual pants, whether it’s a matter of fit, fabric, or style, you may return them for a free remake, subject to our return policy.

1) Email us the return details

Send us an email providing the following information:

  • Order number (e.g. AC123456b)
  • Let us know if you’d simply like store credit applied to your account, allowing you to replace the order at your convenience

OR

  • Provide a detailed description of the requested changes (e.g. ‘Please remake with belt loops using new casual pant size profile’)

2) Mail the casual pants back to us (free US return shipping!)

Use the free USPS return shipping label included in your order to mail your original shirt back to us in New York.

If you’re reusing the box your Proper Cloth order arrived in, be sure to either remove the original postage information or apply the USPS label on top of the original.

Proper Cloth – Returns

495 Broadway, 6th Floor

New York, NY 10012

Click here for the full Return Policy.