Careers at Proper Cloth
See Open PositionsOur vision is to build the most loved menswear brand in America — a true modern luxury brand — defined by exceptional quality, personalized fit, and remarkable service.
We believe luxury isn’t about logos, high prices, or exclusivity. True luxury is about beautifully designed, exceptionally well-made clothing, custom-fit to you, paired with concierge-level service that supports you every step of the way.
Our Culture
Proper Cloth is a unique company with a unique culture. Bootstrapped, founder-led, and now in our 18th year, we’re leaders in our category and still growing. Today we have over 100 employees, mostly in New York. In may ways we operate at the intersection of a fashion brand and a tech startup, but we’re proud to be free from the cut-throat politics of the fashion industry and the machismo of venture backed startups.
Describing culture is never easy, but here are a few points on what we value as a company, and how we work as a team.
Striving for Greatness
We’re united in our desire to be the best we can be. As designers, engineers, leaders, and service professionals we’re all striving to fulfill our potential. We want to make the best products we can, to provide the best service we can, and to build the best company we can. And it’s only through focus, discipline, and hard work that we can realize these ambitions.
Kindness
We treat each other with respect. We keep conversations polite. We practice humility. We give our team members, customers, and partners the benefit of the doubt. We address problems and setbacks directly, but still, with compassion and patience.
Detail-Oriented
We believe that details matter. This influences everything we do, from the ability to adjust custom sizes by 0.1″ increments, to the precise curve of a collar, to the handshake when you walk into one of our showrooms. We’re constantly refining the small details, because we want everything, from our products to our experience, to be as good as it can be.
Technology-Enabled
We’re committed to using technology to improve the customer experience and streamline internal workflows. We thrive on building tools that increase our teams productivity. Technology helps us save time on repetitive tasks and creates space for more creative thinking and a personal touch.
Compensation
At Proper Cloth, we take pleasure in rewarding great performance with great compensation. We schedule structured employee reviews at least once per year, providing salary adjustments accordingly. Team bonuses are common at the end of the year. All full-time roles come with the following benefits.
Health Care
All full-time employees have access to company sponsored health insurance plans, with a wide range of options to choose from. Currently, an employee in New York can enroll in the Aetna PPO 1000 Tri-State Plan, a Dental Plan, and a $20,000 life insurance policy without paying out of pocket.
401K Matching
All employees who work at Proper Cloth for one year gain access to our 401K program through Empower. We provide a 100% match of up to 4% of annual salary.
Clothing
All full-time employees receive store credit plus an employee discount to purchase Proper Cloth product. It’s important for our team to experience Proper Cloth products first-hand. We count on our entire team to be brand ambassadors and product testers.
Meals
We provide catered lunches for everyone working out of the Proper Cloth Office, and keep the kitchen well stocked with snacks and refreshments.
Competitive Entry-Level Salaries & Hourly Rates
We also make a point of taking care of our most entry level positions. These roles, typically within logistics or customer service, currently start at $56,000 annually, or $24/hr — well above the New York minimum wage of $17 per hour.
Do you think you’d be a fit for our team? We’re always looking for great folks. Check out our open positions below.
Open Positions
Sales & Customer Experience Team (4)
There’s a good reason we have over 150,000 5-star ratings: our incredible customer experience team. We’re a fun group, full of energy and stories. Every customer experience team member must go through our intensive training program to become an expert on shirting fabrics, styles and how to make a custom shirt fit perfectly. It’s a rigorous program because the customer experience team is standing by to answer the most particular questions about men’s clothing, to provide personalized style advice, to help customers create and tune their custom sizes, and to provide whatever support customers may need.
Showroom Client Advisor NYC (Part Time)
Description:
Do you have a knack for style? A way with people? Then you could be the perfect fit. Proper Cloth is one of the most respected and premium menswear brands in NYC that is also values-driven and has opportunities for growth.
We're looking for a part-time Showroom Sales Associate to assist clients that come to one of our showrooms (either our Midtown or Soho showrooms). As a Showroom Client Advisor you will be instrumental in representing the Proper Cloth brand in person. You will learn all about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits to fit properly. In this role you will become an expert in menswear and custom clothing, fabrics, shirts, and everything that goes into making someone look good and feel good.
We strive to deliver an extraordinary shopping experience, and as a Showroom Client Advisor, this will be your specialty. We're a small team and the right person has the potential to make a big difference. You’ll be getting hands on experience by interacting and selling to our high end clientele. This is not a typical retail job running a cash register and folding sweaters - instead you will be immersed in the world of luxury menswear and having fun while doing it. We are open to clients by appointment.
We are looking for candidates with weekend availability, ideally available Friday through Monday, or some availability within those four days of the week.
Requirements:
- Take measurements and assist clients with creating their custom clothing sizes
- Help clients understand fabrics and design options
- Provide clients with style advice
- Help clients make adjustments to their custom garments for a perfect fit
- Assist clients in placing their orders
- Ensure showroom is orderly and product well presented
Who you are:
- Reliable and punctual
- Positive with a friendly attitude
- A hard worker who will do what it takes to get the job done
- Motivated to be your best self every day
- Selling is one of your key strengths
- Excited to learn everything there is to know about menswear and Proper Cloth!
Benefits:
- Generous custom clothing allowance!
- Employee discount on items beyond clothing allowance
- Free lunches & snacks
- Hourly wage of $30
Important Notice:
Recruitment scams are on the rise, and we want to ensure your safety. Please verify that any communication you receive from "Proper Cloth" is sent from an official @propercloth.com email address. If you receive a suspicious message or are unsure about its authenticity, please contact us directly through our website. Your security is our priority.
Showroom Lead Client Advisor (NYC)
Description
Do you have a knack for style? A way with people? Then you could be the perfect fit. Proper Cloth is one of the most respected and premium menswear brands in NYC that is also values-driven and has opportunities for growth.
We're looking for a Showroom Lead Client Advisor to assist clients in in our beautiful Soho showroom. As a Showroom Lead Client Advisor you will be instrumental in representing the Proper Cloth brand in person. You will possess knowledge about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits to fit properly so that our customers will look and feel good after visiting us in the showrooms.
Your Mission as a Showroom Lead Client Advisor is to provide Proper Cloth customers with friendly, efficient, and accurate showroom support and help ensure the showroom runs smoothly when the Showroom Manager is not present. You will act as a role model to other Client Advisors by demonstrating the behaviors and results needed to exceed the expectations of our customers.
We're a small team and the right person has the potential to make a big difference. You’ll be getting hands on experience by interacting and selling to our high end clientele. This is not a typical retail job running a cash register and folding sweaters - instead you will be immersed in the world of luxury menswear and having fun while doing it.
Requirements
- Take measurements and assist clients with creating their custom clothing sizes
- Help clients understand fabrics and design options
- Provide clients with style advice
- Help clients make adjustments to their custom garments for a perfect fit
- Assist clients in placing their orders
- Ensure showroom is orderly and product well presented
- Handle escalated customer issues and resolve conflicts between team members when the Showroom Manager is not present
- Manage the appointment schedule to ensure appropriate time slots are open, Client Advisors are productive with similar appointment opportunities, and all customers are greeted and handled as quickly as possible when the Showroom manager is not present
- Provide advice to Client Advisors for size adjustments and product suggestions as needed
- Ensure the showroom is clean and orderly at all times
- Close the showroom according to the closing checklist at the end of day when the Showroom Manager is not present
Who you are:
- Possess the confidence and resilience to handle stressful, uncomfortable situations, providing polite leadership, calm diplomacy, and thoughtful suggestions to resolve conflicts amicably.
- Reliable and punctual
- Respectful to customers and co-workers and contribute to a positive, productive, team oriented work atmosphere
- A hard worker who will do what it takes to get the job done and exceed goals
- Motivated to be your best self every day
- Selling is one of your key strengths
- Accepting of feedback from manager and peers graciously, and adaptive to new company initiatives with an open mind
Benefits
- Full health benefits
- Competitive 401(k)
- Generous custom clothing allowance!
- Employee discount on items beyond clothing allowance
- Free lunches & snacks
- Monthly Bonus Incentives
- Salary range is $65,000-$70,000
Showroom Concierge (Part-Time) in Chicago
About
At Proper Cloth we strive to deliver an extraordinary shopping experience for our customers in all of our Showrooms. These showrooms are fast-paced and busy, but it is also critical to maintain a level of luxury and offer the ultimate experience for our clients. As our Part-Time Showroom Concierge for new Showroom in Chicago, you will serve as the primary point of contact between our customers and our dedicated team of Showroom Client Advisors. Your role is crucial in ensuring every customer feels warmly welcomed, embodying the values and culture of Proper Cloth at all times.
Responsibilities
- Greet customers
- Check in customers
- Manage appointment schedule
- Answer showroom calls
- Process returns
- Manage tailoring services
- Maintain showroom standards/appearance
Requirements
- Proficiency in using propercloth.com and other relevant tools for order placement, returns processing, and customer management.
- Thorough knowledge of Proper Cloth products including fabrics, shirts, casual pants, and tailored clothing.
- Ability to build rapport with customers and uphold a professional appearance.
- Strong interpersonal skills, fostering a positive and collaborative team environment.
- Commitment to embodying and promoting the mission and values of Proper Cloth.
- Willingness to embrace feedback, adapt to new initiatives, and demonstrate a growth mindset.
- Weekend availability is a must.
Application Process:
If you are passionate about delivering exceptional customer experiences, embodying a high standard of professionalism, and thrive in a dynamic team environment, we invite you to apply for the Showroom Concierge position at Proper Cloth. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for our team.
Join us in redefining menswear through unparalleled craftsmanship and customer care. Apply today!
Benefits
Hourly wage: $30.00/hour Daily Catered Lunch
Important Notice:
Recruitment scams are on the rise, and we want to ensure your safety. Please verify that any communication you receive from "Proper Cloth" is sent from an official @propercloth.com email address. If you receive a suspicious message or are unsure about its authenticity, please contact us directly through our website. Your security is our priority.
Full-Time Showroom Client Advisor (Washington DC)
Description
Do you have a knack for style? A way with people? Then you could be the perfect fit. Proper Cloth is one of the most respected and premium menswear brands that is also values-driven and has opportunities for growth.
We're looking for a Showroom Client Advisor to join our Showroom team in Washington DC. As a Showroom Client Advisor, you will be instrumental in representing the Proper Cloth brand in person. You will learn all about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits to fit properly. In this role you will become an expert in menswear and custom clothing, fabrics, shirts, and everything that goes into making someone look good and feel good.
We strive to deliver an extraordinary shopping experience, and as a Showroom Client Advisor, this will be your specialty. We're a small team and the right person has the potential to make a big difference. You’ll be getting hands on experience by interacting and selling to our high end clientele. This is not a typical retail job running a cash register and folding sweaters - instead you will be immersed in the world of luxury menswear and having fun while doing it. We are open to clients by appointment. This is a salaried position that starts at $59,000 + benefits (see below), but there is ample opportunity for more.
Requirements
- Take measurements and assist clients with creating their custom clothing sizes
- Help clients understand fabrics and design options
- Provide clients with style advice
- Help clients make adjustments to their custom garments for a perfect fit
- Assist clients in placing their orders
- Ensure showroom is orderly and product well presented
Who You Are
- Reliable and punctual
- Positive with a friendly attitude
- A hard worker who will do what it takes to get the job done
- Motivated to be your best self every day
- Selling is one of your key strengths
- Excited to learn everything there is to know about menswear and Proper Cloth!
Benefits
- Full health benefits
- Competitive 401(k)
- Generous custom clothing allowance!
- Employee discount on items beyond clothing allowance
- Free lunches & snacks
- Monthly Bonus Incentives
Engineering Team (1)
From the beginning, great engineering has been core to Proper Cloth (our Founder/CEO is an engineer and to this day leads the engineering team). Our ecommerce platform is built from the ground up to support custom, made-to-order clothing. We’ve built tools to automate and streamline business operations, and to analyze data for smarter decision-making. We’re a small, core team building and continuously releasing new features and updates every day.
Quality Assurance Specialist
About Proper Cloth
Proper Cloth is a fast-growing menswear brand specializing in made-to-order shirts, suits, jackets, and pants. A modern luxury brand, Proper Cloth combines exceptional craftsmanship, custom fit, and concierge-level service for a fundamentally better way to buy men’s clothing.
Our unique approach, anchored by a best-in-class ecommerce platform and supply chain for custom clothing, gives Proper Cloth a clear advantage in the men’s luxury space. Today, Proper Cloth employs more than 100 people and operates physical showrooms in New York, Washington, D.C., and Chicago.
Proper Cloth is a highly collaborative, detail-driven team that values craftsmanship, ownership, and continuous improvement.
Growing over 30% in 2025, Proper Cloth continues to outperform the industry. As part of our growth strategy we continue to invest in developing custom technology and IT infrastructure to improve the customer experience and streamline operations.
Job Description:
This role reports directly to the Head of Engineering and will work closely with our team of two developers. Communication will be primarily on Slack, Google Meet, Email and via Google Docs. We typically deploy site updates weekly, with major releases every 2 weeks.
Responsibilities:
- Work with the engineering team to test site updates (both customer facing web experience and internal backend tools) before they are deployed to production.
- Develop test plans in advance of major releases.
- Manually verify development changes meet requirements, are user-friendly, and bug-free.
- Find, isolate, clearly document, and track bugs through resolution
- Help investigate and document reported bugs on production.
- Provide internal support to employees experiencing trouble using company tools.
- Help Product Manager refine and clarify design specifications prior to development.
Required:
- 5+ years experience in a technical QA role.
- Proven track record finding, isolating, and clearly documenting defects others miss.
- Hands-on with bug-tracking and test-case management tools (e.g., Jira/Linear, TestRail or equivalent).
- Comfortable testing complex ecommerce flows end to end, including checkout and payment.
- Knowledge of the differences between frontend and backend technologies/languages.
- Browser DevTools fluency (Chrome Developer Tools) and big plus - the ability to write basic SQL to verify data and reproduce issues.
- Clear written communication - your bug reports are read by engineers and product alike.
Nice to Have
- Experience introducing or building test automation (e.g., Cypress, Playwright, Selenium).
- Familiarity with the e-commerce or luxury/apparel space.
- Bachelor's degree, preferably in an engineering or technical field (not required).
Why This Role
You'll have a direct, visible impact on a category-defining brand at the inflection point of its next phase, working with a small, collaborative team that takes craft seriously — in code as much as in clothing.
Benefits
- Full healthcare benefits (medical, dental, vision, life)
- Access to OneMedical Membership
- Generous clothing allowance and discount
- Competitive 401(k) with match
- Salary Range of $120k - $145k
Marketing Team
At Proper Cloth, we’re creating the first true modern luxury brand. A brand rooted in the fundamentals of incredibly high quality products, personalized fit, and concierge level service. We look up to companies like Tesla and Apple that have combined technology and design for beautiful, functional products, as well as the great menswear brands of the past. We’ve worked hard to create the best-in-class men’s custom clothing offering in the world, but it takes a great marketing team to spread the word.
No current openings, but contact us if you think you’d be a great fit.
Operations Team
An ecommerce business like ours has many moving parts and it’s the operations team that holds it all together: ensuring items ship on time, products stay in stock, and inventories stay up to date. We’re constantly looking for ways to optimize all aspects of the Proper Cloth experience and reviewing our processes to make sure we can grow efficiently.
No current openings, but contact us if you think you’d be a great fit.
Product Team
At Proper Cloth, we get excited about beautiful clothes. Fabrics, shapes, colors and patterns. Drape and structure. Silhouettes and subtle details. We aspire to create some of the worlds greatest clothing and we have a small internal team dedicated to developing new fabrics and styles.
No current openings, but contact us if you think you’d be a great fit.