Alterations & Return Policy
Dress Shirt Alterations and Remakes
We’re committed to helping you get the perfect fitting dress shirt. Custom fit shirts can be tricky, and getting everything perfect on your first try doesn’t always happen. In the case that you don’t 100% love how your first shirt fits, we’re more than happy to provide one complimentary alteration or remake.
We excel at making alterations and remakes quick and hassle-free. Our Support
section provides tons of information to help you understand your fit issues and make the necessary adjustments, but if you need some help, or just want a second opinion about something, our team in New York is standing by to help
. We’re incredibly experienced at helping clients get the perfect fit via phone, email, or in person at our showroom in New York. We’re ready to work with you to get your fit perfect!
After your alteration is processed, an updated size will automatically be saved on your profile for future orders.
Alteration and remake requests must be initiated within 90 days of when you received your shirt. After an alteration request has been submitted it will take 2-3 weeks for you to receive your updated shirt.
In order to request an alteration or remake, customers must return the original shirt to the Proper Cloth showroom in New York. Customers are responsible for return shipping costs.
If you have received a shirt and would like to request an alteration or remake, you can do so by logging into your account, or just contacting us for help. See here for best practices on how to get started
If your body changes significantly after receiving your shirt, we’re more than happy to help update your saved shirt size. However, we are not responsible for altering or replacing Proper Cloth shirts to fit your new body size.
Returns & Exchanges
If you’re not 100% satisfied with your order, you may return it for a full refund or store credit.
To receive a full refund, shirts or products must be returned within 90 days of when you purchased them. Beyond 90 days, but within 120 days, you may return any product or shirts for store credit.
In order to receive a refund or store credit, items must not be damaged, excessively worn or have been further altered.
*Please note that purchases made via PayPal will need to be returned within 60 days of payment to receive a full refund.