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PROPER CLOTH RETURN POLICY

RETURN POLICY

On Shirt #1: Free Alterations, Exchanges or Returns

We accept returns or provide complimentary alterations on a customer’s first shirt within 30 days.

On Shirts #2+: If We Mess Something Up, We Fix It

Because we custom make each shirt to order, we try not to encourage returns in the same way some other retailers can. It’s just wasteful. So, beyond your first shirt we just try to be reasonable. If you ever get a shirt from us with any kind of mistake or problem, we will definitely replace or fix it for you.

Customers are responsible for the one-way return shipping. For US customers, this will be about $5.

Note: We really want to do all we can to help you get the perfect fit, but remaking 5 shirts at a time is REALLY expensive for us, so if you’re not sure about the size, or really picky, just order one shirt to start, or order multiple, but set one as a test shirt.

Requesting an Alteration:

If you’ve received your first shirt from us and are not 100% satisfied with how it fits...
Consider laundering the shirt at least once. It will shrink a bit when you do. Take a look at our notes on evaluating fit here.
Email us a note referencing your order number that describes the changes you want to make. The more precise the better (ex: ”make the collar 0.25” bigger”) but we can also work with less specific feedback (ex: ”the body felt a bit too tight).
Mail the shirt back to us here. It doesn’t need to be in the original packaging but avoid smashing it into a tiny envelope and please make sure it is clean.

Depending on the alterations required, we’ll get a new shirt back to you in 2-3 weeks.
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