If you’re not 100% satisfied with your order, whether it’s a matter of fit, fabric or style, you may return it for a free remake, subject to our return policy.
1.) Email us the return details
Send us an email providing the following information:
- Order/Shirt ID number (e.g. AC123456b)
- Let us know if you’d simply like store credit applied to your account, allowing you to replace the order at your convenience
- Provide a detailed description of the requested changes (e.g. ‘Please remake with Soft President Spread collar using casual size profile’)
2.) Mail the shirt back to us
Please use the courier of your choice and mail the shirt to:
Proper Cloth – Returns
495 Broadway, 6th Floor
New York, NY 10012
It’s not necessary to use any special packaging or shipping method. Whichever shipping method is most convenient for you will be fine. Proper Cloth does not provide return postage.