How to Exchange Products and Accessories

If you’re not 100% satisfied with a product or accessory, whether it’s a matter of fit, fabric or style, you can exchange it for another color, style or size, subject to our return policy.

1.) Email us the exchange details

Send us an email providing the following information:

  • Order number (e.g. AC12346) and item description (e.g. pine green v-neck sweater)
  • Detailed description of requested replacement product (e.g. ‘Please exchange for a size medium in charcoal’)

2.) Mail the item back to us

Please use the courier of your choice and mail the item to:

Proper Cloth – Returns

495 Broadway, 6th Floor

New York, NY 10012

It’s not necessary to use any special packaging or shipping method, as long as the item(s) arrive in good condition. Whichever shipping method is most convenient for you will be fine. Proper Cloth does not provide return postage.

Click here for the full Return Policy.