If you’re not 100% satisfied with a product or accessory, whether it’s a matter of fit, fabric or style, you can exchange it for another color, style or size, subject to our return policy.
1.) Email us the exchange details
Send us an email providing the following information:
- Order number (e.g. AC12346) and item description (e.g. pine green v-neck sweater)
- Detailed description of requested replacement product (e.g. ‘Please exchange for a size medium in charcoal’)
2.) Mail the item back to us
Please use the courier of your choice and mail the item to:
Proper Cloth – Returns
495 Broadway, 6th Floor
New York, NY 10012
It’s not necessary to use any special packaging or shipping method, as long as the item(s) arrive in good condition. Whichever shipping method is most convenient for you will be fine. Proper Cloth does not provide return postage.